What Is ASAC?

What Is ASAC, Exactly?

ASAC stands for Avaya Solutions Administrator Certificate. It's an Avaya-issued digital badge program that validates a professional's ability to configure, manage, and support Avaya communications platforms in real-world deployments. This site focuses specifically on the ASAC track built around ASAC-0013: Avaya IP Office Platform Administrator, which is the specialization most relevant to administrators, support engineers, and channel partners who work with IP Office deployments day to day.

Unlike broad, vendor-agnostic IT certifications, ASAC-0013 is narrow by design. It's meant to confirm that a badge holder can actually operate an IP Office environment - not just recite theory. That focus is what makes the credential valuable to hiring managers scanning resumes for someone who can be productive on day one with a live system.

If you landed here confused about acronyms, you're not alone - the letters "ASAC" get reused across unrelated industries. On this site, and throughout this article, ASAC always refers to the Avaya credential described above. For a deeper breakdown of terminology, see our companion pieces on ASAC Meaning and What Does ASAC Stand For?

The Exam Behind the Badge: 67200T

The single earning requirement for ASAC-0013 is the Administering Avaya IP Office Platform Specialized Test, identified by Avaya as exam code 67200T. Pass this exam, and Avaya issues the ASAC-0013 badge through Credly, which then becomes a shareable, verifiable credential on LinkedIn profiles, resumes, and partner portals.

Because 67200T is a specialized test tied to a specific product platform, question content stays grounded in how IP Office actually behaves in the field - configuration screens, dashboard behavior, trunking setup, and license states - rather than abstract networking theory. That's a meaningfully different exam experience than many general-purpose IT certifications, and it's worth internalizing before you start studying.

For a full walkthrough of scoring mechanics, timing, and what "passing" actually requires, read our dedicated guide on the ASAC Passing Score. And if you're trying to gauge overall difficulty before committing study hours, How Hard Is the ASAC Exam? breaks down what makes 67200T challenging for first-time candidates.

What ASAC-0013 Actually Tests

Avaya describes the ASAC-0013 competency level as basic-to-intermediate administration knowledge. In practice, that means the exam expects you to be comfortable performing day-to-day IP Office admin tasks, not designing enterprise-wide architecture from scratch. The associated skill areas Avaya lists are call flows, collaboration, licensing, presence, and SIP trunking. Here's what each one actually involves for a candidate preparing for 67200T.

For a full mapping of how these areas translate into exam weighting and question style, see the ASAC Exam Domains 2026: Complete Guide to All Content Areas. It pairs well with the general orientation in our ASAC Study Guide 2026.

Who Earns ASAC and Why Employers Care

ASAC-0013 tends to appeal to a fairly specific slice of the workforce: IT and telecom professionals who directly administer or support Avaya IP Office environments, along with channel partner staff who install and maintain these systems for client organizations. It's also common among internal helpdesk and infrastructure teams at companies that run IP Office as their primary business communications platform.

Because the badge is narrowly scoped to a specific product line, it functions less like a broad career credential and more like a proof point: "this person can administer IP Office correctly, right now." That's useful in hiring and in internal role assignment, particularly for organizations that need to staff support tickets, license renewals, and trunk configuration changes without extensive on-the-job ramp-up.

If you're weighing whether this credential is worth pursuing relative to your career goals, our analysis in Is the ASAC Certification Worth It? and the market-facing detail in the ASAC Salary Guide 2026 and ASAC Jobs pages go deeper on positioning and demand.

Registration, Access, and the Learning Center Transition

One detail every prospective candidate needs to track: the Avaya Learning Center is being decommissioned on June 30, 2026. Historically, Avaya Learning has been the hub for implementation and support training tied to certifications like ASAC-0013. Going forward, Avaya is directing that training to the Customer Training Hub, with transition questions routed to the Avaya Learning tile inside OneCare.

Because platforms and portals are in flux, this is exactly the kind of detail where it pays to double-check before you commit to a study timeline. For current cost breakdowns, registration windows, and scheduling mechanics, consult ASAC Certification Cost 2026 and ASAC Exam Dates 2026 - and confirm eligibility requirements against ASAC Requirements 2026 before registering.

For configuration practice, use the actual release-labeled IP Office documentation rather than generic tutorials found elsewhere online. Avaya's own IP Office Web Manager documentation - covering areas like the configuration dashboard and incoming call routing - reflects the interface you'll actually be tested on, and it changes between releases, so matching the documentation version to your practice environment matters.

How ASAC Compares to Other Avaya Paths

It helps to see ASAC-0013 next to the general concept of "ASAC certification" as a category, since Avaya's certification structure includes multiple specialized badges beyond IP Office.

If you're trying to understand where ASAC-0013 sits within the broader naming conventions, our reference pages on ASAC Certification, What Is ASAC Certification?, and What Is A ASAC? lay out the terminology without conflating it with unrelated credentials that happen to share the same acronym.

Building a Study Plan Around ASAC-0013

A generic study calendar won't help much here - the value comes from sequencing your prep around the five skill areas Avaya actually lists for this badge. Rather than splitting time evenly, weight your schedule toward the areas most tied to hands-on configuration, since 67200T rewards practical familiarity with the Web Manager interface over memorized definitions.

Once you've cycled through the material once, targeted repetition on weak areas beats re-reading everything from scratch. Use short, focused review sessions on just the topics you missed, and re-test yourself using scenario-style questions rather than flashcards - since 67200T leans on applied configuration knowledge rather than pure recall. Our ASAC Cheat Sheet 2026 is built for exactly this kind of last-mile review pass.

Before you lock in a test date, it's worth reviewing typical outcomes so your expectations are calibrated - see ASAC Pass Rate 2026 for a qualitative look at what the available data shows about candidate performance.

Frequently Asked Questions