- ASAC-0013 (Avaya IP Office Platform Administrator) is earned through the 67200T exam, not generic help-desk experience.
- Earning potential ties directly to hands-on skill in call flows, licensing, presence, and SIP trunking - not just the badge.
- The Avaya Learning Center closes June 30, 2026; plan training through the Customer Training Hub or OneCare's Avaya Learning tile.
- Employers value administrators who can support live IP Office deployments, not just pass a multiple-choice exam.
What ASAC-0013 Actually Certifies
Before talking about earnings, it's worth being precise about what this credential is - because "ASAC" is used by several unrelated programs across different industries, and confusing them leads to bad career advice. On this site, ASAC refers specifically to the Avaya Solutions Administrator Certificate, and the specialization we cover is ASAC-0013: Avaya IP Office Platform Administrator. Avaya issues this as a digital badge once a candidate passes the Administering Avaya IP Office Platform Specialized Test (67200T).
The badge signals basic-to-intermediate administration competency on the IP Office platform, with practical skill areas in:
- Call flow configuration and routing logic
- Collaboration feature setup
- Licensing management
- Presence configuration
- SIP trunking setup and troubleshooting
If you're still mapping out what falls inside this scope versus what doesn't, the ASAC Exam Domains 2026 guide breaks down each content area in detail, and What Is ASAC Certification? covers the badge itself for anyone arriving new to the topic.
Who Hires Avaya IP Office Administrators
IP Office is a unified communications platform aimed at small-to-midsize business deployments, and organizations that run it need people who can keep call routing, licensing, and trunking working correctly day to day. In practice, that means the credential is relevant to:
- Avaya channel partners and resellers who deploy and support IP Office for multiple client organizations
- Managed service providers (MSPs) offering unified communications support as part of a broader IT contract
- Internal IT/telecom teams at mid-sized companies running IP Office in-house
- Systems integrators bidding on voice and collaboration infrastructure projects
Job titles connected to this skill set commonly include Unified Communications Administrator, Telecom/Voice Administrator, IP Office Support Engineer, and UC Systems Specialist. If you're actively scanning listings, the ASAC Jobs page tracks the kinds of roles that reference this specific credential or the underlying IP Office skill set.
Key Takeaway
The badge is most valuable to employers who already run - or plan to run - Avaya IP Office. It's a niche, deployment-specific credential rather than a broad industry certification, so its earning impact is strongest inside organizations with an existing Avaya footprint.
Factors That Influence Earning Potential
There's no universal, published salary table tied specifically to ASAC-0013, and it would be misleading to invent one. What can be said reliably is which factors move compensation for people holding this credential:
Depth of Hands-On Configuration Experience
Passing 67200T demonstrates knowledge; actually configuring call flows, presence, and SIP trunks on a live or lab IP Office system demonstrates capability. Employers paying a premium are usually paying for the latter, with the certificate serving as a screening signal rather than the whole story.
Employer Type
Channel partners and MSPs supporting multiple client environments often value breadth - the ability to jump between different IP Office configurations quickly. Internal IT teams at a single company may value depth on one specific deployment instead. Both can pay well, but the skills emphasized differ.
Scope of Responsibility
Administrators who only handle routine user and license changes typically sit at a different pay tier than those trusted with SIP trunk provisioning, call routing architecture, or troubleshooting production outages.
Adjacent Skills
Networking fundamentals, VoIP/SIP troubleshooting, and general collaboration platform experience (beyond IP Office alone) tend to widen the roles a certified administrator can qualify for, which indirectly affects earning ceiling.
How the 67200T Content Maps to On-the-Job Value
Understanding exactly what the exam tests helps you understand what employers are actually paying for. The exam domains guide is the deep-dive resource, but here's how the core skill areas translate into workplace value:
Call Flows
Candidates must understand how incoming calls are routed through the system, including how routing rules are configured on the platform's dashboard interface. This is a daily-use skill for any organization running live phone traffic through IP Office.
- Configuring incoming call routing rules
- Understanding how call flow logic affects user experience
Licensing
Misconfigured licensing causes real business disruption - features stop working, users lose access. Administrators who can audit and correct licensing quickly are directly protecting uptime.
Presence and Collaboration
Presence status and collaboration tools affect how end users actually work day to day. Administrators need to configure these features correctly across user groups, not just understand them conceptually.
SIP Trunking
SIP trunk setup and troubleshooting is often the highest-stakes skill area, since it governs whether external calls connect at all. This is frequently the area that separates administrators who can only follow a checklist from those who can actually diagnose a broken trunk.
For a candid assessment of how tough this material actually is to master before test day, see How Hard Is the ASAC Exam?. And if you want a sense of how the exam has trended for other candidates, the ASAC Pass Rate article walks through what's actually known.
Certification Cost vs. Career Return
Before deciding how much time and money to invest, it helps to look at the full cost picture - exam fees, any required prep materials, and time spent studying - against what the credential realistically opens up. The ASAC Certification Cost breakdown covers the pricing mechanics in detail so you're not guessing.
One practical shift to plan around: the Avaya Learning Center is being decommissioned on June 30, 2026. Avaya is directing implementation and support training toward the Customer Training Hub, with transition questions routed to the Avaya Learning tile inside OneCare. If you're budgeting training time and cost into your career decision, confirm which portal is active and how exam access is being handled before you commit - the platform change does not by itself mean the credential is being retired, but it does mean booking and prep logistics are shifting.
If you're still weighing whether the whole effort is worth it relative to your career goals, the ROI analysis lays out the tradeoffs without inflating the numbers.
Targeting Employer-Valued Skills in Your Prep
Rather than a generic study calendar, the most useful approach is sequencing your prep around the skill areas employers actually lean on most heavily - call flows and SIP trunking first, since these carry the most operational risk if mishandled, followed by licensing and presence.
Call Flows & Routing
- Work through release-labeled IP Office documentation on incoming call routing
- Practice configuring routing rules in a lab or trial environment
SIP Trunking
- Study trunk setup and common failure points
- Review how trunk status is diagnosed on the platform
Licensing & Presence
- Map out license types and how they're assigned
- Configure presence settings across sample user groups
Review & Practice Testing
- Run full-length practice exams under time pressure
- Revisit weak domains flagged by practice results
For a more complete week-by-week methodology, including how to structure review sessions and where most candidates lose points, see the full ASAC Study Guide. It's also worth confirming exactly what score you need before you finalize a study timeline - the passing score guide clarifies that, and the requirements guide confirms eligibility before you book anything.
Running timed practice questions on our full ASAC practice test platform before exam day is one of the most direct ways to close the gap between "I studied this" and "I can apply this under time pressure" - which is exactly what separates a passing score from a strong one.
Role Comparison Snapshot
Since compensation varies heavily by employer type and scope, here's a qualitative comparison of how the same underlying skill set gets applied differently across common employer categories.
| Employer Type | Typical Scope | What Adds Value |
|---|---|---|
| Avaya channel partner / reseller | Supports multiple client IP Office deployments | Breadth across configurations, fast troubleshooting |
| Managed service provider | UC support bundled with broader IT contracts | Cross-platform skills, SLA-driven response speed |
| Internal IT/telecom team | Manages one organization's IP Office system | Deep familiarity with a single deployment's history |
| Systems integrator | Project-based deployment and configuration | Implementation speed, documentation accuracy |
Frequently Asked Questions
No published salary table specific to this credential exists in Avaya's official materials. Compensation depends on employer, role scope, and hands-on experience rather than a fixed certification-linked figure.
No. This site covers the Avaya Solutions Administrator Certificate, specifically the Avaya IP Office Platform Administrator specialization (ASAC-0013), earned via the 67200T exam. Other credentials sharing the "ASAC" acronym belong to entirely different industries and should not be confused with this one.
SIP trunking and call flow configuration tend to carry the most operational weight, since errors there disrupt live business communications. Licensing and presence configuration are also core but generally lower-stakes day-to-day.
The Avaya Learning Center is decommissioned as of June 30, 2026. Training resources are moving to the Customer Training Hub, with transition support handled through OneCare's Avaya Learning tile. Confirm current exam access and training availability before finalizing a study or booking plan.
It depends on your target roles. The credential's value is strongest at organizations already running or planning to deploy IP Office. Review the ROI analysis before investing time if your current employer has no Avaya footprint.