- What ASAC-0013 Actually Certifies
- The 67200T Exam: What You're Actually Tested On
- Core IP Office Administration Topics to Master
- Registration, Access, and the Learning Center Transition
- Building a Study Timeline Around the Real Content
- Who Hires for This Credential
- ASAC-0013 vs. Other Avaya IP Office Paths
- Frequently Asked Questions
- ASAC in this context is the Avaya IP Office Platform Administrator badge, credential code ASAC-0013.
- The earning requirement is a single specialized test: Administering Avaya IP Office Platform (67200T).
- Content sits at a basic-to-intermediate administration level covering call flows, collaboration, licensing, presence, and SIP trunking.
- Avaya's badge is issued through Credly, so verify your target release version before studying configuration steps.
What ASAC-0013 Actually Certifies
When people search for "ASAC Certification," they often land on unrelated credentials that happen to share the acronym. On this site, ASAC refers exclusively to the Avaya Solutions Administrator Certificate specialization known as ASAC-0013: the Avaya IP Office Platform Administrator badge. If you're trying to understand what this badge represents, our companion piece What Is ASAC? walks through the naming and scope in more detail, and ASAC Meaning covers why Avaya structures its administrator badges this way.
ASAC-0013 is issued by Avaya as a digital badge (hosted on Credly) that verifies you can perform day-to-day administration of an Avaya IP Office Platform deployment. It's positioned as a basic-to-intermediate level credential - meaning it doesn't assume years of unified communications architecture experience, but it does expect hands-on comfort with the IP Office Web Manager, system configuration objects, and everyday admin workflows.
The 67200T Exam: What You're Actually Tested On
The earning requirement tied to the ASAC-0013 badge is a single specialized test called Administering Avaya IP Office Platform (67200T). Unlike general IT certifications with multiple stacked exams, this credential hinges on passing that one assessment. If you want a breakdown of scoring mechanics, read ASAC Passing Score 2026: Exactly What You Need to Pass, and for a realistic sense of difficulty relative to other administrator-level exams, see How Hard Is the ASAC Exam? Complete Difficulty Guide 2026.
67200T is scenario-driven rather than purely definitional. Expect questions that describe an administration situation - a licensing conflict, a call routing problem, a presence status inconsistency - and ask you to identify the correct configuration step or diagnostic path inside IP Office Web Manager. This mirrors how Avaya's own documentation, including the IP Office Web Manager Configuration Dashboard reference material, frames incoming call routing and system objects: as tasks performed inside a specific interface, not abstract theory.
Key Takeaway
Study with the actual IP Office Web Manager interface open (or a lab/demo instance) rather than relying only on flashcards. The exam rewards familiarity with where settings live, not just what they mean.
Core IP Office Administration Topics to Master
Because ASAC-0013 doesn't publish a long list of weighted domains the way some certifications do, your best strategy is to treat the badge's stated skill areas - call flows, collaboration, licensing, presence, and SIP trunking - as your working domain list. Our ASAC Exam Domains 2026: Complete Guide to All 0 Content Areas article expands each of these into study-ready subtopics; the boxes below give you the essentials.
Call Flows & Routing
Candidates must understand how incoming calls are routed through IP Office, including short codes, incoming call routes, and how the Web Manager Configuration Dashboard exposes these objects for editing.
- Reading and modifying incoming call routing entries
- Understanding how call flow objects interact with hunt groups and users
- Troubleshooting a misrouted call using dashboard views
Collaboration Features
IP Office administrators need to configure and support collaboration tools tied to the platform, including conferencing and integrated clients used alongside voice services.
- Enabling and assigning collaboration features per user or group
- Recognizing licensing dependencies for collaboration modules
Licensing
Licensing is a common source of exam scenarios because it directly affects whether other features even function.
- Understanding how licenses are applied at the system level
- Diagnosing feature outages caused by expired or missing licenses
Presence
Presence status administration ties into user experience and collaboration reliability, and it's an area where small misconfigurations produce visible symptoms.
- Configuring presence settings per user
- Understanding how presence interacts with call routing decisions
SIP Trunking
SIP trunk configuration is one of the more technical areas, requiring comfort with trunk setup, line configuration, and troubleshooting connectivity between IP Office and a SIP provider or another system.
- Configuring a SIP line and associated short codes
- Identifying common SIP trunk registration and connectivity failures
Because Avaya periodically updates IP Office releases, always work through configuration exercises using release-labeled documentation rather than generic screenshots you find elsewhere. Matching your study material's release number to your exam's target release avoids the frustrating experience of memorizing a menu path that has since moved.
Registration, Access, and the Learning Center Transition
One detail candidates frequently get wrong is assuming Avaya's training platforms are static. They aren't. The Avaya Learning Center is being decommissioned on June 30, 2026, and Avaya is directing implementation and support training toward the Customer Training Hub, with transition questions routed to the Avaya Learning tile inside OneCare.
This matters for two practical reasons:
- If you bookmarked training or exam-access links from the old Avaya Learning platform, verify they still resolve correctly before you plan your study schedule around them.
- A platform migration is not the same thing as a credential being retired. Don't assume ASAC-0013 itself is going away just because the hosting site is changing - always confirm current test access directly through Avaya's official channels before finalizing any booking.
If you're unsure whether you meet any prerequisites before registering, our ASAC Requirements 2026: Eligibility, Prerequisites & How to Qualify guide walks through eligibility considerations specific to this specialization.
Building a Study Timeline Around the Real Content
Generic study advice - spaced repetition, timed drills, the occasional Pomodoro sprint - only helps if it's applied to the actual content areas above. Here's one way to sequence four weeks of preparation so each week targets a distinct skill cluster rather than re-reading the same material repeatedly.
Interface Familiarity & Call Flows
- Install or access an IP Office Web Manager demo/lab environment
- Walk through the Configuration Dashboard and incoming call routing screens
- Practice tracing a call from short code to destination
Licensing & Collaboration
- Map how licenses gate specific features
- Enable and test collaboration modules in your lab instance
- Note dependencies between licensing errors and collaboration failures
Presence & SIP Trunking
- Configure presence for multiple test users
- Set up a SIP line and troubleshoot a deliberately broken trunk
- Review release-specific SIP documentation for your target version
Scenario Review & Timed Practice
- Run scenario-style practice questions under time pressure
- Revisit weak domains identified during timed drills
- Confirm registration and access details before exam day
For a denser, single-page review to run through the night before your exam, bookmark the ASAC Cheat Sheet 2026: One-Page Review of Must-Know Facts, and use our practice test platform throughout the four weeks to convert passive reading into active recall.
Who Hires for This Credential
ASAC-0013 signals a specific, practical skill set: someone who can be handed an existing IP Office deployment and keep it running - adjusting call routing, managing licenses, supporting collaboration tools, and maintaining SIP trunk connectivity without needing architecture-level design experience. That profile tends to appeal to:
- Avaya partner/reseller organizations that need certified staff for support contracts
- Internal IT or telecom teams responsible for maintaining an existing IP Office environment
- Managed service providers supporting multiple small-to-midsize business phone systems
If you're weighing whether pursuing this badge is worth the time investment for your career path, Is the ASAC Certification Worth It? Complete ROI Analysis 2026 lays out the qualitative tradeoffs, and ASAC Jobs looks at the kinds of roles that reference this credential in hiring criteria.
ASAC-0013 vs. Other Avaya IP Office Paths
Avaya offers more than one way to demonstrate IP Office knowledge, and it helps to see where ASAC-0013 sits relative to nearby options.
| Attribute | ASAC-0013 (IP Office Platform Administrator) | Broader Avaya Solutions Credentials |
|---|---|---|
| Level | Basic-to-intermediate administration | Varies; some tracks assume deeper architecture experience |
| Earning Requirement | Single specialized test (67200T) | May require multiple exams or design components |
| Core Focus | Call flows, collaboration, licensing, presence, SIP trunking | Broader solution design and cross-product integration |
| Issuing Format | Digital badge via Credly | Digital badge via Credly |
For a deeper look at exam mechanics like time limits and question counts, our ASAC Study Guide 2026: How to Pass on Your First Attempt and ASAC Pass Rate 2026: What the Data Shows articles go further than we can in this overview, and practicing with realistic scenario questions before exam day is one of the more reliable ways to close knowledge gaps in the licensing and SIP trunking areas specifically.
Frequently Asked Questions
No. On this site, ASAC refers specifically to Avaya's IP Office Platform Administrator badge, credential code ASAC-0013, earned through the 67200T exam. Other unrelated credentials share the acronym but have nothing to do with Avaya IP Office administration.
Administering Avaya IP Office Platform Specialized Test, exam code 67200T, is the stated earning requirement for the badge.
Not by itself. The Avaya Learning Center is scheduled for decommission on June 30, 2026, with training and support moving to the Customer Training Hub and OneCare's Avaya Learning tile. A platform change is separate from credential retirement, so confirm current exam access directly before assuming otherwise.
Avaya describes it as covering basic-to-intermediate administration knowledge, with practical skills spanning call flows, collaboration, licensing, presence, and SIP trunking rather than advanced solution architecture.
Use release-labeled IP Office documentation, such as the Web Manager Configuration Dashboard reference for your specific IP Office release, so menu paths and terminology match what you'll see on the exam and in real deployments.