- ASAC-0013 (Avaya IP Office Platform Administrator) is earned by passing exam 67200T, "Administering Avaya IP Office Platform."
- Content clusters around call flows, licensing, presence, collaboration, and SIP trunking - not general telephony theory.
- The Avaya Learning Center closed June 30, 2026; training now routes through the Customer Training Hub and OneCare's Avaya Learning tile.
- Always confirm current test access before booking - a platform closure does not mean the credential itself has been retired.
Overview: What ASAC-0013 Actually Certifies
The Avaya Solutions Administrator Certificate program includes several specialization tracks, and this site focuses squarely on one of them: ASAC-0013, the Avaya IP Office Platform Administrator credential. Avaya issues this badge to candidates who pass the Administering Avaya IP Office Platform Specialized Test (67200T), and the Avaya-issued digital badge is verifiable through Credly's Avaya organization page.
This isn't a broad "telecom generalist" badge. It validates basic-to-intermediate administration knowledge on the IP Office platform specifically - the day-to-day configuration work an administrator does to keep call routing, licensing, and collaboration features running correctly. If you've landed here searching for a different credential that also uses the letters "ASAC," this guide won't help you; everything below is scoped to Avaya IP Office administration and exam 67200T.
For a broader introduction to how this credential fits into the wider Avaya ecosystem, see What Is ASAC? and ASAC Certification. If you're still deciding whether to pursue it, Is the ASAC Certification Worth It? Complete ROI Analysis 2026 walks through the tradeoffs.
The Content Areas Behind 67200T
Avaya's public description of ASAC-0013 groups the exam's practical skill areas into five recurring themes. Rather than memorizing abstract domain names, treat each as a functional area of the IP Office Web Manager and configuration dashboard that you should be able to operate confidently.
1. Core System Administration
The foundation layer: navigating the configuration interface, understanding system-level settings, and applying basic-to-intermediate administrative tasks without breaking existing services.
- Reading and interpreting the configuration dashboard layout
- Applying changes safely in a live system context
- Understanding how administrative roles and access levels affect what you can modify
2. Call Flow Configuration & Routing
Candidates need working knowledge of how incoming and outgoing calls are routed through the system, including the logic behind call routing rules shown in Avaya's own configuration documentation.
- Setting up and modifying incoming call routes
- Understanding how call flow elements interact with user and hunt group settings
- Troubleshooting misrouted calls using the dashboard's incoming call routing views
3. Licensing & Entitlement Management
IP Office administration depends heavily on correct license allocation - a topic that trips up candidates who've only studied theory and never worked inside a licensed system.
- Verifying license status and remaining entitlements
- Understanding how licensing constraints affect feature availability
- Recognizing common license-related error conditions
4. Presence & Collaboration Features
This area covers how administrators enable and manage presence indicators and collaboration tools that end users interact with directly.
- Configuring presence settings at the user and system level
- Understanding how collaboration features depend on underlying system configuration
- Diagnosing why presence status fails to sync for specific users
5. SIP Trunking & Voice Network Integration
SIP trunk configuration is one of the more technically dense areas of the exam, requiring comfort with how IP Office connects to external voice networks.
- Setting up and validating SIP trunk parameters
- Understanding common SIP registration and connectivity issues
- Relating SIP trunk health to overall call routing behavior
Key Takeaway
Study each content area against a specific release of IP Office documentation rather than generic notes - dashboard labels and menu paths shift between releases, and mismatched terminology is a common source of exam-day confusion.
How the Exam Tests These Areas
67200T is a specialized test built around applied administration scenarios rather than pure recall. Expect questions that describe a configuration state - a routing problem, a licensing conflict, a presence sync failure - and ask you to identify the correct administrative action. This mirrors how the official IP Office Web Manager documentation frames tasks: as goal-driven configuration steps rather than isolated facts.
Because the content areas above overlap in real systems (a SIP trunking issue can masquerade as a call routing problem, for example), the exam rewards candidates who understand how the dashboard's sections connect rather than those who memorized each domain in isolation. If you want a deeper breakdown of difficulty expectations and question pacing, How Hard Is the ASAC Exam? Complete Difficulty Guide 2026 covers this in detail, and ASAC Passing Score 2026: Exactly What You Need to Pass explains how scoring works.
Registration, Access, and the Learning Center Transition
One detail every 2026 candidate needs to know: the Avaya Learning Center was decommissioned on June 30, 2026. Avaya has redirected implementation and support training to the Customer Training Hub, and questions about the transition are handled through OneCare's Avaya Learning tile.
This is a training-platform change, not necessarily a change to the credential itself - a platform closure alone doesn't confirm that ASAC-0013 or exam 67200T has been retired. Before you plan a study timeline or pay any fee, confirm current test access and registration mechanics directly through Avaya's official channels rather than relying on older screenshots or cached instructions. For a full walkthrough of eligibility questions, see ASAC Requirements 2026: Eligibility, Prerequisites & How to Qualify, and for scheduling logistics, check ASAC Exam Dates 2026: Testing Windows, Deadlines & Scheduling.
If cost planning matters to your decision, ASAC Certification Cost 2026: Complete Pricing Breakdown lays out what to verify before you register.
Key Takeaway
Verify booking access directly with Avaya before committing study time - training platforms have changed in 2026, but that doesn't automatically mean exam availability has changed too.
Who Hires for This Credential
ASAC-0013 signals hands-on competence with a widely deployed business communications platform, which makes it relevant to organizations running or supporting IP Office deployments - voice/UC administrators, managed service provider technicians, and IT generalists at small-to-midsize businesses who own phone system administration as part of a broader role. Employers use it as a practical checkpoint: it tells them a candidate can configure call routing, manage licenses, and troubleshoot SIP trunking without needing to be walked through the basics on day one.
If you're mapping this credential to career paths, ASAC Jobs outlines typical roles that reference this badge, and ASAC Salary Guide 2026: Complete Earnings Analysis discusses how it factors into compensation conversations.
Building a Domain-by-Domain Study Plan
Because the five content areas build on each other, sequence your preparation so foundational administration comes first and the more integration-heavy topics (SIP trunking, presence) come later, once you're comfortable navigating the dashboard.
Core Administration & Dashboard Fluency
- Work through release-labeled IP Office documentation for the configuration dashboard
- Practice locating settings without a reference sheet
Call Flows & Routing
- Configure and modify incoming call routes in a lab or sandbox
- Study the dashboard's incoming call routing documentation directly
Licensing & Presence
- Trace how license status affects feature availability
- Configure presence settings and test sync behavior for multiple user types
SIP Trunking & Integration Review
- Set up and validate SIP trunk parameters end to end
- Run mixed scenario practice questions that combine two or more content areas
For a condensed reference you can revisit in the final days before your test, bookmark the ASAC Cheat Sheet 2026: One-Page Review of Must-Know Facts, and pair it with timed practice on the practice test platform to simulate exam-day pacing. A structured week-by-week approach like this is also covered from a broader angle in ASAC Study Guide 2026: How to Pass on Your First Attempt.
Content Areas at a Glance
| Content Area | Core Focus | Best Practiced With |
|---|---|---|
| Core System Administration | Dashboard navigation, safe configuration changes | Live or sandbox IP Office Web Manager |
| Call Flow Configuration & Routing | Incoming/outgoing call routing logic | Release-labeled routing documentation |
| Licensing & Entitlement Management | License verification, feature gating | License dashboard exercises |
| Presence & Collaboration | User-facing status and collaboration setup | Multi-user presence testing |
| SIP Trunking & Voice Network Integration | External trunk configuration and troubleshooting | SIP trunk setup and validation labs |
Frequently Asked Questions
Avaya's published skill description for the Avaya IP Office Platform Administrator badge groups content into five practical areas: core administration, call flows, licensing, presence/collaboration, and SIP trunking, all tested through exam 67200T.
No. The Avaya Learning Center was decommissioned on June 30, 2026. Training now routes through the Customer Training Hub, with transition questions directed to OneCare's Avaya Learning tile. Confirm current registration steps directly with Avaya before booking.
Not necessarily. A training platform shutting down is a separate event from a credential being retired. Verify current test availability through official Avaya channels rather than assuming either outcome.
Use release-labeled IP Office Web Manager documentation, including the sections covering the configuration dashboard and incoming call routing, so your terminology and menu paths match the version being referenced on the exam.
Avaya's Credly organization page lists the Avaya IP Office Platform Administrator badge and its earning requirement, exam 67200T. Cross-reference this before relying on third-party summaries.
Mastering these five content areas - and confirming current access details before you register - puts you in a strong position for exam day. Pair focused documentation review with scenario-based practice on a dedicated practice test resource to close the gap between reading about IP Office administration and actually performing it under exam conditions.