- What Does ASAC Actually Stand For?
- Inside the Credential: ASAC-0013
- The Earning Requirement: Exam 67200T
- Core Skill Areas You Must Master
- Who Actually Hires for This Credential
- Training Access and the Avaya Learning Center Transition
- Mapping a Study Schedule to the Skill Areas
- Frequently Asked Questions
- ASAC stands for Avaya Solutions Administrator Certificate, and this site tracks the ASAC-0013 specialization specifically.
- ASAC-0013 is Avaya's "Avaya IP Office Platform Administrator" badge, earned via exam 67200T.
- The badge covers basic-to-intermediate administration: call flows, collaboration, licensing, presence, and SIP trunking.
- The Avaya Learning Center closes June 30, 2026; training now routes through the Customer Training Hub and OneCare's Avaya Learning tile.
What Does ASAC Actually Stand For?
ASAC stands for Avaya Solutions Administrator Certificate. That's the full name behind the acronym you'll see on badges, transcripts, and job postings tied to Avaya's unified communications administration credentials. If you landed here after seeing "ASAC" mentioned in a different context, it's worth pausing: this exact three-letter combination gets reused across the certification industry by unrelated organizations covering unrelated technologies. This site, and this article, deal only with the Avaya-issued version.
Within the Avaya Solutions Administrator Certificate family, the specific specialization this site focuses on is ASAC-0013, formally titled Avaya IP Office Platform Administrator. If you want a broader breakdown of the acronym itself before diving into badge specifics, our companion piece on ASAC Meaning walks through the naming convention in more detail, and What Is ASAC? gives a plain-language overview for people who are completely new to the credential.
Inside the Credential: ASAC-0013
ASAC-0013 is issued by Avaya as a digital badge and is documented on Avaya's official Credly organization page. The badge represents administration-level competency with Avaya IP Office Platform - the unified communications and collaboration system used by many small-to-midsize businesses and branch offices. Avaya positions this as basic-to-intermediate administration knowledge, meaning it's designed for people who configure, maintain, and troubleshoot IP Office deployments rather than architects who design multi-site enterprise voice networks from scratch.
The badge itself lists a single earning requirement: passing the Administering Avaya IP Office Platform Specialized Test, exam code 67200T. There is no separate application, portfolio review, or work-experience attestation baked into the badge description - the exam is the gate. That's a meaningfully different structure than certifications that require years of documented professional experience, and it's a big part of why candidates researching ASAC requirements should focus their attention on exam readiness rather than eligibility paperwork.
What the Badge Confirms to Employers
When someone holds the ASAC-0013 badge, a hiring manager or IT director can reasonably assume they can:
- Configure and administer an Avaya IP Office deployment at a working level
- Set up and manage call routing and call flow logic
- Handle collaboration, presence, and licensing configuration tasks
- Support SIP trunking setups within an IP Office environment
The Earning Requirement: Exam 67200T
The Administering Avaya IP Office Platform Specialized Test (67200T) is the sole checkpoint standing between a candidate and the ASAC-0013 badge. Because it's the only requirement, understanding its structure and content scope is the single highest-leverage thing you can do while preparing. Rather than guessing at question count or format, treat the exam the way you'd treat any vendor-specific specialized test: expect scenario-based questions rooted in real administration tasks, not abstract theory.
Candidates researching scoring thresholds should read ASAC Passing Score 2026 before scheduling, and anyone trying to gauge overall difficulty relative to other Avaya credentials should review How Hard Is the ASAC Exam? for a level-set expectation. If you're mapping out your prep calendar, our ASAC Exam Dates guide covers scheduling logistics and testing windows.
Key Takeaway
Exam 67200T is not a general communications knowledge test - it's specific to Avaya IP Office Platform administration. Generic UC or telephony study material will not adequately prepare you; you need IP Office-specific documentation and hands-on familiarity with the platform's configuration dashboard.
Core Skill Areas You Must Master
Avaya's badge description ties ASAC-0013 to five practical skill areas. Treat each of these as a study module rather than trying to absorb IP Office administration as one undifferentiated topic. A more exhaustive breakdown of how these areas map to exam weighting lives in our ASAC Exam Domains Guide, but here's the working summary.
Call Flows
Understand how incoming calls are routed through an IP Office system, including how the configuration dashboard's incoming call routing controls determine where a call lands.
- Practice building and modifying call routing rules using release-specific IP Office documentation
- Know how short codes and time profiles interact with routing decisions
Collaboration
Know how IP Office supports collaboration features tied to conferencing and unified messaging, and how administrators enable or restrict them per user or group.
- Understand user rights templates as they relate to collaboration feature access
Licensing
Licensing errors are a common real-world pain point for IP Office administrators, so expect the exam to test your ability to interpret license status and allocate licenses correctly.
- Practice reading license summaries in the Web Manager dashboard
- Understand what happens to functionality when a license is missing or expired
Presence
Presence status affects call routing and collaboration availability. Administrators need to understand how presence states are configured and how they interact with call handling.
SIP Trunking
SIP trunk configuration is one of the more technically dense areas of the credential. Be comfortable with trunk setup, line configuration, and troubleshooting basic connectivity issues.
- Review SIP trunk provider settings against the current release's configuration guide
Who Actually Hires for This Credential
ASAC-0013 sits at the administration level, so the roles that value it tend to be hands-on rather than architectural. Typical hiring contexts include:
- IT generalists at small-to-midsize businesses who own the phone system alongside other infrastructure duties
- Managed service providers (MSPs) that support IP Office deployments across multiple client sites
- Avaya business partners and resellers who need administration-certified staff on client engagements
- Internal helpdesk or telecom teams responsible for day-to-day IP Office configuration and troubleshooting
If you're weighing whether this credential fits your career path, our deeper analysis in Is the ASAC Certification Worth It? and the role-focused rundown in ASAC Jobs both go further into where this badge tends to show up in job descriptions. For candidates curious about compensation trends tied to Avaya-certified administrators, see ASAC Salary Guide 2026.
Training Access and the Avaya Learning Center Transition
One detail every prospective candidate needs to know: the Avaya Learning Center, historically the hub for Avaya training content and exam access information, is scheduled to be decommissioned on June 30, 2026. Avaya is directing implementation and support training toward the Customer Training Hub, with transition-related questions routed to OneCare's Avaya Learning tile.
This is an important nuance. The platform closure does not, by itself, mean the ASAC-0013 credential or exam 67200T is being retired - it means the delivery infrastructure for training and possibly exam access is changing. Before you commit to a study timeline or pay any exam fee, verify current test access through Avaya's official channels rather than assuming older booking instructions still apply.
Key Takeaway
Always confirm current registration and test-access details directly through Avaya's official resources before scheduling. Third-party guides - including this one - can describe the credential accurately while training-platform logistics are still shifting.
For a full pricing breakdown once access details are confirmed, check ASAC Certification Cost 2026. And if you're still deciding whether formal training or self-study fits your situation better, ASAC Training compares the available preparation routes.
| Detail | What It Is for ASAC-0013 |
|---|---|
| Full credential name | Avaya Solutions Administrator Certificate - IP Office Platform Administrator |
| Badge code | ASAC-0013 |
| Earning requirement | Administering Avaya IP Office Platform Specialized Test (67200T) |
| Knowledge level | Basic-to-intermediate administration |
| Core skill areas | Call flows, collaboration, licensing, presence, SIP trunking |
| Training platform status | Avaya Learning Center closes June 30, 2026; migrating to Customer Training Hub / OneCare |
Mapping a Study Schedule to the Skill Areas
Generic study techniques only help once they're anchored to the actual content you need to know. Rather than a one-size-fits-all weekly template, sequence your prep around the five skill areas tied to ASAC-0013 - starting with the topics that carry the most day-to-day administration weight in a real IP Office deployment.
Call Flows and Configuration Dashboard Basics
- Work through incoming call routing using current release documentation
- Practice navigating the Web Manager configuration dashboard end to end
Licensing and Presence
- Review license allocation scenarios and error states
- Study how presence settings influence routing and availability
Collaboration and SIP Trunking
- Map collaboration feature access to user rights templates
- Practice SIP trunk configuration and common troubleshooting steps
Review and Practice Testing
- Run full-length practice sessions to simulate exam pacing
- Revisit weak skill areas identified during practice runs
For a step-by-step version of this approach with more detail on pacing and resource selection, see the ASAC Study Guide 2026. And once you've built baseline knowledge of each skill area, running timed practice questions on our practice test platform is the fastest way to find out which topics still need work before exam day.
Frequently Asked Questions
ASAC stands for Avaya Solutions Administrator Certificate. This site focuses specifically on the ASAC-0013 specialization, the Avaya IP Office Platform Administrator badge.
No. The ASAC acronym is used by multiple unrelated organizations for unrelated credentials. This site covers only the Avaya-issued Avaya Solutions Administrator Certificate and its IP Office Platform Administrator specialization.
You need to pass the Administering Avaya IP Office Platform Specialized Test, exam code 67200T. That is the sole stated requirement listed on the official badge description.
Not necessarily. The Avaya Learning Center is scheduled to be decommissioned on June 30, 2026, with training moving to the Customer Training Hub and OneCare's Avaya Learning tile. That's a platform migration, not confirmation of credential retirement - always verify current test access before booking.
Focus on call flows and incoming call routing, licensing management, presence configuration, collaboration feature access, and SIP trunking setup - the five skill areas Avaya explicitly ties to this badge.