- ASAC-0013 is earned by passing the Administering Avaya IP Office Platform Specialized Test (67200T).
- The credential covers basic-to-intermediate IP Office administration, not advanced engineering topics.
- Five recurring skill areas dominate the content: call flows, collaboration, licensing, presence, and SIP trunking.
- The Avaya Learning Center closed June 30, 2026 - training now lives in the Customer Training Hub and OneCare's Avaya Learning tile.
Quick Facts Snapshot
If you only have five minutes before your review session, this is the table to screenshot. It's the condensed version of everything else on this page, and it's the one section worth re-reading the morning of your exam.
| Item | Detail |
|---|---|
| Credential name | Avaya Solutions Administrator Certificate (ASAC) |
| Specialization | Avaya IP Office Platform Administrator (ASAC-0013) |
| Earning requirement | Administering Avaya IP Office Platform Specialized Test (67200T) |
| Knowledge level | Basic-to-intermediate administration |
| Core skill areas | Call flows, collaboration, licensing, presence, SIP trunking |
| Issuing model | Avaya-issued digital badge |
| Training source (post-June 2026) | Customer Training Hub / OneCare's Avaya Learning tile |
What ASAC-0013 Actually Certifies
The Avaya-issued badge for this specialization identifies the Administering Avaya IP Office Platform Specialized Test (67200T) as its earning requirement. In plain terms: pass 67200T, and Avaya recognizes you as holding the Avaya IP Office Platform Administrator credential under the ASAC umbrella. This isn't a broad architecture or design certification - it's aimed squarely at people who configure, maintain, and troubleshoot IP Office deployments day to day.
The credential is described as covering basic-to-intermediate administration knowledge. That phrase matters because it sets expectations: you won't be tested on deep-dive engineering scenarios or multi-site design theory reserved for higher-tier Avaya credentials. Instead, expect practical administrator-level questions about how the platform is set up and run in normal operating conditions.
If you're still deciding whether this is the right credential for your career goals, it helps to first understand what ASAC actually represents before committing study hours. And if terminology has been confusing you - because "ASAC" gets used elsewhere for unrelated things - it's worth clarifying the meaning behind the acronym in this specific Avaya context before you go further.
Key Takeaway
Treat 67200T prep as administrator-level, not architect-level. If a topic feels like it belongs in a design or engineering course, it's probably outside the scope of this badge.
67200T Exam Format at a Glance
Because this is a specialized test tied to a single product line, question stems tend to be scenario-based rather than abstract theory. Expect prompts that describe a configuration state or an administrative task and ask what setting, step, or dashboard action resolves it. This mirrors how the platform's own configuration tools are laid out - for example, incoming call routing behavior in IP Office Web Manager is documented with specific dashboard workflows, and exam questions frequently borrow that same operational framing.
Before you assume you know the current format, fee, or scheduling window, verify it directly - testing platforms and access points can shift, and a stale assumption is one of the most common reasons candidates show up unprepared on exam day. For a full breakdown of what to expect once you're in the exam interface, the ASAC exam domains guide lays out how content areas map to the test structure, and the ASAC passing score guide explains what you actually need to clear to earn the badge.
Core Skill Areas to Memorize
The badge's associated skills give you the clearest possible outline of what to study. Treat each of these as its own mini-domain, and don't let any one of them go untouched before test day.
Call Flows
Understand how incoming and outgoing calls are routed through IP Office, including how administrators configure routing rules and interpret dashboard views of call paths.
- Know how to trace a call from arrival to destination within the admin interface
- Understand how routing rules interact with time profiles and short codes
Collaboration
IP Office administrators are expected to understand how the platform supports collaboration features tied to user accounts and system-level settings.
- Know where collaboration-related settings live in the admin console
- Understand how user-level permissions affect collaboration feature access
Licensing
Licensing questions test whether you understand how features and user seats are enabled, tracked, and managed at the system level.
- Know the difference between system-wide and per-user license allocation
- Understand how license status is verified from the admin dashboard
Presence
Presence administration covers how user status and availability information is configured and displayed across the platform.
- Understand how presence settings tie into user profiles
- Know how presence status influences call routing decisions
SIP Trunking
SIP trunk configuration is a heavily practical topic - expect scenario questions about setting up and troubleshooting trunk connections.
- Know the core fields required to configure a SIP trunk in IP Office
- Understand common trunk registration and connectivity issues
For a deeper walkthrough of how these five areas are weighted and sequenced in study plans, the complete ASAC exam domains guide is the natural next stop after this cheat sheet.
Registration & Access Checklist
Before you book anything, run through this checklist. Registration mechanics for specialized tests can change, so verifying access is a non-negotiable first step rather than an afterthought.
- Confirm current test access through Avaya's official channels before assuming older booking instructions still apply.
- Check whether the 67200T test is currently scheduled through the same access point you used previously - platform transitions can change this.
- Review the ASAC requirements page to make sure you meet any prerequisites before you pay for a testing slot.
- If cost planning matters to your decision, the ASAC certification cost breakdown walks through pricing considerations so there are no surprises.
- Cross-check scheduling windows against the ASAC exam dates guide if you're coordinating study time around a specific deadline.
Training Source Migration You Need to Know
One of the most important operational facts for anyone preparing in 2026: the Avaya Learning Center was decommissioned on June 30, 2026. If you were planning to use it for implementation or support training tied to IP Office administration, that path no longer exists in its previous form.
Avaya has redirected implementation and support training to the Customer Training Hub, and questions about the transition are being handled through OneCare's Avaya Learning tile. If your study plan still references the old Learning Center by name, update it now - bookmarking outdated URLs is a quiet way to lose preparation time right before an exam.
For configuration exercises, use release-labeled IP Office documentation rather than generic tutorials you find scattered across forums. Avaya's own documentation on configuration dashboards, including incoming call routing behavior in IP Office Web Manager, reflects the actual interface you'll be tested on - and release labels matter because dashboard layouts and options can shift between versions.
Key Takeaway
Stop referencing the Avaya Learning Center in your study notes. Redirect to the Customer Training Hub and OneCare's Avaya Learning tile, and always match documentation to the correct IP Office release.
A Focused Review Timeline
If you're working with a compressed schedule, sequence your review around the five skill areas rather than generic study blocks. This keeps your limited time anchored to what 67200T actually tests.
Call flows and collaboration
- Walk through routing rule configuration using release-labeled documentation
- Map out where collaboration settings live in the admin console
Licensing and presence
- Practice verifying license status and allocation scenarios
- Review how presence settings interact with call routing
SIP trunking and integration
- Configure and troubleshoot sample SIP trunk scenarios
- Revisit call flow topics through the lens of trunk connectivity
Full review and gap-check
- Retest yourself on all five skill areas without notes
- Confirm test access and scheduling details before finalizing a date
This kind of week-by-week structure is only useful once you understand how much time realistically maps to each topic - for a broader look at pacing and how difficulty is distributed across content, see how hard the ASAC exam actually is and the more detailed ASAC study guide for a full first-attempt strategy.
Common Mix-Ups to Avoid
A surprising number of preparation mistakes for this credential have nothing to do with technical knowledge - they come from confusing this ASAC with something else entirely, or from working off outdated assumptions.
- Acronym confusion: "ASAC" is used by several unrelated credentials elsewhere. If a resource references fees, domains, or requirements that don't match anything in this article, it's describing a different program - see what ASAC stands for in the Avaya context specifically to keep your research on track.
- Assuming the Learning Center still exists: It was decommissioned June 30, 2026. Update bookmarks and study plans accordingly.
- Studying architecture instead of administration: This badge covers basic-to-intermediate administration - don't over-invest in advanced design topics that fall outside 67200T's scope.
- Ignoring release labels: IP Office documentation changes across versions; make sure your practice materials match the release you're being tested against.
- Skipping the ROI question: Before investing serious prep time, it's worth reading whether the ASAC certification is worth it for your specific career situation, and checking ASAC-related job listings to see how employers actually reference this credential.
If you want a broader gut-check on whether this credential fits your role, the ASAC salary guide and ASAC pass rate breakdown both offer useful context for weighing effort against outcome, and practicing with realistic sample questions remains one of the most efficient ways to confirm you've actually absorbed the five core skill areas rather than just recognized them.
FAQ
You need to pass the Administering Avaya IP Office Platform Specialized Test, referenced as 67200T, which is the earning requirement identified for the Avaya IP Office Platform Administrator badge.
It covers basic-to-intermediate administration knowledge, making it suited to administrators who configure and manage IP Office day to day rather than advanced design or architecture specialists.
The Avaya Learning Center was decommissioned on June 30, 2026. Implementation and support training has moved to the Customer Training Hub, with transition questions handled through OneCare's Avaya Learning tile.
The associated skill areas are call flows, collaboration, licensing, presence, and SIP trunking. These represent the core knowledge areas tied to the badge and should anchor your review priorities.
Not necessarily. A platform closure alone does not establish that a credential has been retired - always confirm current test access directly before assuming 67200T is unavailable.