What Is ASAC Certification?

What Is ASAC Certification, Exactly?

"ASAC" is a busy acronym across the tech world, but on this site it means one thing only: the Avaya Solutions Administrator Certificate issued by Avaya for its IP Office Platform Administrator specialization, cataloged as ASAC-0013. If you landed here searching for a different ASAC - a security clearance designation, a project management acronym, or anything unrelated to Avaya - this is not that certification. This article, and every resource on ASACexam.com, is scoped narrowly to the Avaya credential and the exam that unlocks it.

ASAC-0013 is a digital badge, issued through Credly, that verifies a person can administer an Avaya IP Office Platform deployment at a basic-to-intermediate level. It is not a broad "Avaya generalist" credential and it is not tied to Avaya Aura, contact center suites, or unrelated product lines. It is specifically about IP Office - the small-to-midsize business communications platform - and the administrative tasks that keep it running day to day.

The Credential Behind the Acronym

Avaya IP Office is a unified communications platform built for small and mid-sized organizations, handling voice, collaboration, and SIP trunking in a single system. The Avaya IP Office Platform Administrator badge (ASAC-0013) exists to validate that a person can configure and maintain that platform without hand-holding - provisioning users, managing call routing, and keeping licensing and presence features functioning correctly.

Because the badge is administered and verified through Credly, employers and hiring managers can check authenticity directly rather than taking a resume line at face value. That matters if you're using the credential to support a job application or an internal promotion case - it's a credential with a verifiable digital trail, not just a certificate PDF.

If you're still confused about how this acronym is used elsewhere online, our companion explainers on what ASAC is, what ASAC means, and what ASAC stands for walk through the naming confusion in more depth so you can confirm you're studying the right thing before investing prep time.

The Exam That Earns the Badge: 67200T

The badge itself is not awarded for training completion or attendance - it is earned by passing a specific proctored exam: Administering Avaya IP Office Platform Specialized Test (67200T). This exam is the gatekeeper for ASAC-0013, and every study decision should be built around its content, not around generic Avaya marketing material.

"Specialized Test" in the exam's name is a meaningful clue - 67200T is narrower and more hands-on than a broad certification exam covering multiple product families. It focuses tightly on the administrative tasks a working IP Office administrator performs, which means memorizing unrelated Avaya trivia won't help you nearly as much as understanding the actual configuration dashboard, call routing logic, and licensing mechanics inside IP Office itself.

What ASAC-0013 Actually Tests

Avaya describes ASAC-0013 as covering basic-to-intermediate administration knowledge, with skills concentrated in five practical areas. Understanding each one - and how it maps to real IP Office administration - is the fastest way to build an accurate mental model of the exam before you ever open a practice question.

For a deeper breakdown of how these areas are weighted and sequenced, see our complete guide to the ASAC exam domains, which expands on each area with more granular study targets.

Question Style and Format to Expect

Because 67200T is billed as a "Specialized Test" rather than a broad certification exam, expect questions written around realistic administrative scenarios rather than abstract theory. A typical question might describe a symptom - a call not routing correctly, a licensing warning, a presence status not updating - and ask you to identify the most likely configuration cause or the correct next administrative step.

This scenario-driven style rewards hands-on familiarity with the IP Office Web Manager configuration dashboard far more than rote memorization. If you've never worked inside a live or lab IP Office environment, spend deliberate time navigating the dashboard before exam day rather than relying solely on flashcards.

Registration, Access, and the Learning Center Transition

One detail every prospective candidate needs to know right now: the Avaya Learning Center is being decommissioned on June 30, 2026. Avaya is directing implementation and support training toward the Customer Training Hub, and pointing transition questions to the Avaya Learning tile inside OneCare.

This is a platform and training-access change, not a certification retirement announcement. A learning portal shutting down does not automatically mean ASAC-0013 or the 67200T exam are being discontinued - but it does mean registration paths, study material locations, and exam-access logistics may shift during the transition window. Before you commit to a study schedule or book a testing slot, confirm current registration and access details directly through Avaya's official channels rather than relying on older instructions that referenced the soon-to-be-retired portal.

For a fuller walkthrough of what to check before you register, see our dedicated guides on exam dates and testing windows and certification cost and pricing, both of which explain how to confirm current, accurate logistics rather than outdated ones.

Who Actually Holds This Badge

ASAC-0013 is most relevant to people who directly configure, maintain, or support Avaya IP Office deployments - not general IT generalists with no hands-on IP Office exposure. Typical holders include:

• Unified communications administrators responsible for day-to-day IP Office upkeep
• Voice/telephony support technicians who troubleshoot call routing and trunking issues
• Solution partners and resellers who deploy or maintain IP Office for client organizations
• IT staff at small-to-midsize organizations where IP Office is the primary phone/collaboration system

Because the badge signals platform-specific competence rather than a broad management credential, it tends to matter most in job contexts where IP Office is already the deployed system - either as a hiring filter or as internal proof of competence after a deployment or migration project. If you're weighing whether pursuing it fits your career path, our ASAC jobs overview and ROI analysis go deeper into where this credential tends to actually move the needle.

How ASAC-0013 Fits Among Avaya Credentials

Avaya offers multiple specialization badges across its product portfolio, and it helps to see how the IP Office Platform Administrator badge is positioned relative to the broader ecosystem conceptually - without inventing details Avaya hasn't published.

Because this is a single specialization rather than a tiered ladder of certifications, most of your prep energy should stay focused on IP Office administration specifically rather than spreading across unrelated Avaya product lines.

A Focused Prep Timeline

Generic study techniques only help when they're mapped to the actual content you'll face. Here's a simple way to sequence preparation around the five skill areas rather than studying them in a random order.

For a more detailed week-by-week breakdown, including how to allocate time if you're balancing a full-time role, see the full ASAC study guide. And if you're trying to gauge realistically how much effort this exam requires before committing to a schedule, our difficulty guide and pass rate discussion are useful reality checks.

Frequently Asked Questions