ASAC Study Guide 2026: How to Pass on Your First Attempt

What ASAC-0013 Actually Certifies

The Avaya Solutions Administrator Certificate program includes several specialization tracks, and this guide focuses exclusively on one of them: ASAC-0013, the Avaya IP Office Platform Administrator badge. If you're researching this credential for the first time, start with our overview of what ASAC is and how the badge fits into Avaya's broader recognition system before diving into exam mechanics.

ASAC-0013 is issued by Avaya and verified through Credly. It's earned by passing a single specialized test - 67200T, Administering Avaya IP Office Platform. Unlike broader architect-level Avaya credentials that stack multiple exams and years of field experience, this badge is scoped to basic-to-intermediate administration knowledge. That means the exam expects you to configure, maintain, and troubleshoot a live IP Office deployment - not design one from scratch.

The 67200T Exam: Format and Registration Mechanics

Exam 67200T is the sole gatekeeper for ASAC-0013. Before you build a study plan, get clear on what "passing" actually requires - our passing score breakdown explains how Avaya structures the scoring threshold so you're not guessing at how close you are during practice runs.

A few mechanics worth internalizing early:

• Single exam, single badge. There's no separate "foundation" test to clear first for this specialization - 67200T is the whole requirement.
• Fees and scheduling change over time. Rather than quoting a number that may be stale by the time you read this, check the current fee structure through our certification cost breakdown, which is kept aligned with Avaya's published pricing.
• Test windows aren't always fixed calendar dates. If you're planning around a work deadline or a job application, review exam scheduling details before you commit to a study end date.
• Confirm registration access before you plan around it. Avaya's training infrastructure is in transition (more on that below), so verify current booking channels directly with Avaya rather than relying on older screenshots or third-party instructions.

Core Skill Areas You Must Master

Avaya's badge description for ASAC-0013 names five practical skill clusters. Treat each as its own study block rather than trying to absorb IP Office administration as one undifferentiated topic. For a fuller breakdown of how these areas map to exam weighting and question style, see the complete domains guide.

If you're unsure how difficult this material is relative to other credentials you may have taken, our difficulty guide breaks down where candidates typically get tripped up - usually SIP trunking and licensing diagnostics, not the conceptual call-flow material.

Who Hires Certified IP Office Administrators

ASAC-0013 signals a specific, practical skill set: the ability to keep an Avaya IP Office deployment running day-to-day. This tends to matter most to:

• Managed service providers supporting small-to-midsize business phone systems built on IP Office
• Internal IT teams at organizations that run IP Office as their primary voice platform
• Avaya channel partners who need administrators certified against current release documentation
• Independent consultants offering configuration and troubleshooting support to multiple clients

If you're weighing whether this badge is worth the study time relative to your career goals, read our ROI analysis and the accompanying earnings analysis, and browse current listings through ASAC-related job postings to see how the credential is referenced in real hiring language.

Building a Realistic Study Timeline

Generic study techniques only help if they're mapped to the actual skill clusters above. Here's a four-week structure that sequences the domains from most conceptual to most technically dense, so the hardest material (SIP trunking) gets the most repetition before test day.

Documentation and Hands-On Lab Practice

Because ASAC-0013 tests administration of an actively evolving platform, generic third-party study material tends to drift out of sync with what's actually on screen. Use release-labeled IP Office documentation for every configuration exercise - for example, working directly from the IP Office Web Manager documentation for configuration dashboards and incoming call routing gives you the exact terminology and screen layout the exam draws from, rather than an approximation.

Set up a lab environment that mirrors the release version referenced in your documentation. Configuration dashboards, licensing screens, and SIP trunk settings can shift in labeling and location between releases, and memorizing an outdated layout is one of the fastest ways to miss otherwise-easy questions.

Common Mistakes First-Time Candidates Make

Most first-attempt failures on 67200T trace back to a handful of avoidable habits rather than a lack of technical ability:

• Studying call flows in isolation from licensing. In practice, a routing failure is often actually a licensing issue - the exam tests this overlap directly.
• Skipping hands-on SIP trunk practice. Reading about SIP configuration is not the same as watching a trunk fail to register and diagnosing why.
• Using outdated documentation. Screens and menu paths shift between IP Office releases; always confirm you're studying the right version.
• Underestimating registration lead time. Check eligibility and prerequisite details and confirm test access well before your target date, especially given ongoing changes to Avaya's training infrastructure.
• Treating this as a memorization exam. The scenarios reward understanding why a configuration behaves a certain way, not just recalling menu labels.

For a broader sense of where candidates statistically struggle, our pass rate analysis is a useful companion read once you've mapped your own weak areas.

Training Transition: What Changes in 2026

One detail every 2026 candidate needs to know: the Avaya Learning Center is being decommissioned on June 30, 2026. Avaya is directing implementation and support training to the Customer Training Hub, and routing transition questions to the Avaya Learning tile inside OneCare.

Practically, this means the study materials and links you used last year may have moved. If you bookmarked Avaya Learning Center resources, expect to re-locate them through the Customer Training Hub or OneCare going forward. Build a habit of checking Avaya's official documentation portal and Credly badge page directly rather than relying solely on third-party guides for the most current logistics.

Once you've confirmed your training resources and registration path, use practice testing on our practice test platform to convert documentation knowledge into exam-ready recall. Running realistic timed practice sessions before test day is one of the more reliable ways to catch gaps in SIP trunking and licensing diagnosis specifically, since those areas reward pattern recognition under time pressure. If you're also curious how administrators use ASAC-0013 on the job after certifying, our training resources overview and job-market notes round out the picture beyond just passing the exam.

Frequently Asked Questions